What Info Does Royal Vegas Collect?
The primary type of information Royal Vegas collects about you is information you provide directly. You supply this when interacting with the site’s features. For example, when you create and verify a Royal Vegas account, you may need to submit your passport, identity card, or driver’s licence.
Some information is transmitted to Royal Vegas automatically. This includes your IP address, operating system, the device you use to access Royal Vegas, crash reports (if the site or app crashes while you’re using it), and more.
Royal Vegas only occasionally obtains information about you from third parties. For instance, the site may request client information from its payment providers (this can be necessary to comply with AML and KYC requirements).
Legality of Processing Your Data
The primary basis authorising Royal Vegas to collect your information is the agreement you accept when registering. Additionally, Royal Vegas has AML and KYC obligations imposed by its Kahnawake Gaming Commission (KGC) licence. Those obligations permit the site to lawfully collect certain data (chiefly payment information).
How the Royal Vegas App Uses the Collected Data
Why collect so much information about you? Royal Vegas uses it to:
- Determine whether you are eligible to use the app: the Royal Vegas application needs to ensure you are over 18 years of age and reside in an authorised jurisdiction;
- Fulfil legal obligations: Royal Vegas must carry out AML and KYC procedures (licence requirements), which may entail processing your payment details;
- Provide support: if you encounter a technical issue, information about your system or transactions can help Royal Vegas support staff resolve it;
- Improve Royal Vegas: by collecting and analysing how you interact with the platform, Royal Vegas can refine and enhance its performance;
- Facilitate responsible gambling: by monitoring how long you spend at Royal Vegas, the site’s specialists can better assess whether you may be experiencing gambling-related problems;
These and other points of the Privacy Policy may change at any time. If that happens, Royal Vegas will promptly notify you and provide an opportunity to review the updates.
Sharing Your Personal Data
Under the Royal Vegas Privacy Policy, the site may share your personal data. With whom? Primarily, your information may be disclosed to other companies within the Royal Vegas group and to service providers (payment processors, game suppliers, etc.).
Royal Vegas also routinely shares data with regulators, law enforcement, governmental authorities, courts, fraud prevention agencies, licensing bodies, eSports governance organisations, and similar entities. Such disclosures are required for AML and KYC compliance.
How Royal Vegas Protects Your Data
The platform holds a substantial amount of sensitive information, which requires robust protection. To ensure this, Royal Vegas employs encryption. Standard TLS (Transport Layer Security) is used both when you transmit your data and when it is stored on Royal Vegas systems.
Beyond encryption, Royal Vegas implements conventional network security measures. These include firewalls, intrusion prevention systems and network segmentation, all of which are monitored and maintained according to industry best practices. To strengthen network security, Royal Vegas has a dedicated team that continuously monitors security controls, event logs, notifications and alerts from all systems to detect and manage potential threats.
Additionally, Royal Vegas restricts access to your information. Only a limited number of company employees, contractors and agents are authorized to view the personal data you provide.
Data Retention
You can request deletion of certain data you’ve provided to Royal Vegas at any time; some information is removed automatically; other data is retained as long as Royal Vegas deems necessary. Typically, retention is required to comply with laws that mandate AML and KYC procedures (both of which require keeping your data).
Your Rights Towards Your Shared Data
Below are some of your primary rights concerning personal information you have shared with Royal Vegas:
- To know what personal information about you is stored by Royal Vegas;
- To correct any information that is inaccurate or misleading;
- To request that Royal Vegas erase all data about you when it is no longer needed for processing, you have a lawful basis to do so, your data was processed unlawfully, or other applicable reasons;
- To ask Royal Vegas to restrict the processing of your personal information;
- To file a complaint with your local data protection authority.
If you wish to exercise any of these rights, send a relevant request to [email protected].